COMMUNICATION is an inherent and necessary process of individuals in order to transfer messages and social interaction. This process requires the development of specific skills to communicate with others: They need to have a common language and an implicit code of symbols and interpretations. Despite the technological advantages today, communication still being the basis for the accomplishment of every goals in organizational approaches because it is the base for relationships building and to maintain them.
This process involves 4 principal actors: The communicator, The receiver, Perceptual screens (many variables may change the meaning of the message), the message.
Taken from: http://www.owatonna.k12.mn.us/Classroom/OJHS/Outback/ezeman/communication_skills_graded.jpg
Feedback is the most important and delicate step within the communicatiuon process because the person who communicates something, needs to be sure that the message sent was the message received.
Reflective Listening:
1. Listening
2. Repeating back the hard messages
3. Correct innacuracies
We must be interacting all the time in order to be sure that we are talking about the same theme, and reduce the risk of perceptual distorsions.
Verbal response to reflective listening:
- Affirming
- Paraphrasing
- Clarify
- Silence
- Eye contact
- Reflecting core feelings
COMMUNICATION AND EFFECTIVE MANAGERS:
Within the organizations we can find different kind of actors that influence the information spreaded and the quality of this information. The challenges that managers encounter often are caused by a breakdown in the communication process. For example, managers may struggle with communicating expectations, dealing with difficult people and situations, delegating work,and a wide variety of other common worksite challenges.
"For example, the author explains how a company in California fosters a humorous and positive environment that motivates clients to achieve their objectives. By using laughing moments, this company creates a relaxed, educational, and pleasurable work environment. When people laugh together, they create shared moments and a strong, trusting, team-focused environment." ( ProQuest database:"The communication problem solver",Nannette Rundle Carroll).
Types of communication actors:
* Expressive speakers
* Emphatetic listeners
* Persuasive leaders
* Sensitivity to feelings
* Informative managers
To reach an effetive communication process, we ha to take into account those principles: clarity, objectives, understanding, consistency, completeness.
However, we have to deal with some barries and obstacles, daily:
Language barriers: Common language?
Semantic barriers: Different meanings
Poor Vocabulary: For detailed communication
Phsysical barriers: Noise, time, distance, age and gender
Social.Psychologicals barriers: Status, attitudes and values, different perceptions, inference,abstracting, close-mindness, ditorsion, bad listening.
Despair Inc.™: Why Workplace "Communication" Is Overrated
Communication is a process that allows organisations to send/receive messages within their own boundaries but also to interact with outside entities (customers, suppliers, the media, etc.). Messages are send/received not only through oral and written statements, there are many channels and ways that need to be considered when discussing effective organisational communication. In that sense, the use of sounds has become increasingly important.
No hay comentarios:
Publicar un comentario